How Travel and Tourism Brands Can Attract New Customers Using Social Media

You may significantly improve your marketing efforts for your travel and tourism brand by implementing these basic yet successful social media methods to help integrate your marketing and increase performance.

The travel and tourism industry can take advantage of social media in a slightly different way than other businesses. Pink Lemonade’s clients in the travel, hospitality, and tourism industries heavily rely on social media for their marketing efforts – and have great success using social media to grow their business.

In the travel and tourism industry, social media marketing is a necessity. The internet, specifically social media, is where consumers go to find out about travel, travel planning, accommodation, restaurants, local activities, and much more.

Attracting new customers and igniting interest in your services can be accomplished through the use of social media platforms because social media marketing can generate the best ROI of any online marketing channel, making it integral to your marketing mix. For example, read our guide on Social Media for Wineries – Tips & How to Boost Sales.

Here are a few tips to help you get the most out of social media and integrating it into your marketing portfolio.

Ensure your brand’s personality shines across social media

Publish a blog and share content social media

There are a number of social media platforms that allow you to share content in more than just images and videos, such as Twitter, Facebook, and Instagram. As a result, blog content is an excellent format that performs well and serves as an effective magnet for social media traffic, and helps bring your audience closer to your brand.

A blog for your business will not only give you great content to post on social media, but it will also help you with your SEO strategy if you conduct keyword research for new blog topics.

The best way to get someone interested in your brand, product or service is to write blog posts that highlight your most important selling points, offerings, knowledge, quality and expertise. This will help you get them to make an in-person visit or convert via your website.

As an example, recently Pink Lemonade began creating blog content for Bonorong Wildlife Sanctuary. In the first two weeks of publishing blog content and sharing across social media, there was a 1,700% increase in blog traffic, with the blog bringing in a total of 15% of the audience for the website in the first month.

Related: 14 Top Reasons Why Blogging is an Important Content Marketing Strategy for Tourism Businesses

Use Paid Facebook and Instagram ads for multiple objectives

The use of geotagging and hashtags in conjunction with high-quality content in your organic social media postings can help you get new eyeballs. Organic social growth can be slow, and with recent changes to algorithms, it is increasingly harder to be seen and grow your social following. Paid advertising can reach and attract new customers quickly.

Even though advertising on both Facebook and Instagram at the same time doesn’t work for every industry, travel and tourism brands are reaping the benefits of this strategy.

To some, Instagram and Facebook serve as an escape from the realities of daily life, allowing them to step away from the pressures of their work and family schedules. Advertisers who grasp this concept can use it to their advantage by presenting ads that give consumers an additional reason to click through, engage, and convert.

Your paid social media strategy will reap the most benefits from retargeting campaigns, which can be segmented by where your traffic is navigating on your website. Remarketing means get better results from your ads when they are only shown to people who have previously visited your website or interacted with you on Instagram and Facebook. You can also send users offers tailored to the pages of your website they most recently visited.

Related:  5 Facebook Advertising Mistakes Most Small Businesses Make

Prioritize Email and SMS Marketing and data collection

Mobile phone numbers and email addresses can be collected as part of your social media marketing efforts, giving you an even greater marketing advantage. As it gets more competitive to target and acquire new customers and conversions, developing a marketing strategy with a focus on customer-data acquisition is the most important way to help your business grow. One of the best ways to generate conversions and acquire new customers is through email, and SMS marketing which highly effective because of its high open and click through rates.

To increase the number of people who sign up for your SMS and email lists, hold competitions, offer lead magnets/downloads, offer early access to sales etc. As long as you don’t overspend, there are a number of creative ways to do this that won’t strain your wallet. If you collect enough phone numbers and email addresses, you will have an endless supply of potential customers to market to, which will not only increase your bottom line, but increase your future marketing budgets with a greater focus on new customer acquisition, whilst saving your budget with your now-increased customer database.

Related: The Complete Guide to Email Automation & How It Can Help You Grow Your Business

Summing up, the importance of having an effective social strategy cannot be emphasised enough. Social media has become a crucial part of everyone’s life and for businesses, it is imperative to have a strategy in place to ensure that you are reaching your goals and attracting a new audience.

When it comes to integrating your marketing and running paid social campaigns that deliver with limited resources, at Pink Lemonade Social we understand that it can be a challenge. To assist you in determining the best social or integrated marketing strategy for your business, we’re are always available to chat and offer any advice.

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Your brand’s strategy may benefit from our assistance. As a strategic digital marketing agency, Pink Lemonade Social takes pride in assisting companies with bold ideas to confidently connect with their audiences. We specialise in paid social, email and content marketing, creating content and amplification it successfully. Check out our case study on Paid Social for Auski Australia.

Some of our Travel & Tourism experience includes

Social Media for Wineries – Tips & Strategies to Grow Your Business

One of the last industries to fully embrace internet-based technologies and social media platforms is the wine industry, which has many small or non-existent social media profiles, as well as a lack of savvy integrated digital marketing strategies.

When it comes to interacting with customers, wineries can no longer afford to ignore the power of social media platforms, both from an organic and paid perspective. Wineries have a priceless opportunity to build direct relationships with their customers, a connection that these same customers desire, thanks to this new platform – without competing on shelves for attention among hundreds of other brands.

Great social media marketing can help wineries to reach and engage a larger audience and build their brand, as well as increase sales. More than just a product, today’s customers want stories and interaction.

Even though wine writers still have some sway in the wine world, that influence is waning with fewer people reading traditional print media. One of the top reasons people buy wine is because they were referred to it by someone they trust. Consumers can make and receive wine recommendations from their social networks via social media.

When it comes to social media, it’s important to remember that engaging with customers via social media is not the same as making online sales. In your interactions with strangers, you’re not selling anything; you’re simply chatting and forming relationships.

Relationships on social media, like any other, take time to develop. To see an effect on sales, it will take six to 12 months. Build trust and credibility (social currency) by allowing yourself time to grow your network. Be a trusted source by responding quickly to messages. There are some great alcohol brands and distilleries, such as Lark Distillery, who are nailing their social media and it’s paying off.

It is possible for wineries to build a social media presence with a variety of options. We don’t recommend that you go out and learn them all at once and start marketing your brand on many platforms – as with any business, pick one or two platforms where you know your audience is, and focus on those, ensuring your content matches the platform; don’t just post sales-related content. Remember to be sure to maintain a regular and consistent schedule; posting regularly, responding to messages and comments as well as interacting with others online. Short- and long-term gains can both be expected.

Since wine is such an important part of everyday life, it’s no surprise that people are so enthusiastic about it. Wine and wineries hold emotional and personal significance for these individuals. People’s enthusiasm for wine can be seen in the thriving online community of wine blogs, podcasts, and social media pages.

However, it’s difficult for wineries to stand out on social media and cut through the competition. They post on social media because their competition is, and they lack a strategy of their own to focus on. However, if you know “why” you’re doing something, you’ll get better results.

Social Media for Wineries – Objectives and Purposes

Listed below are five reasons why wineries should be active on social media.

To Raise Brand Awareness & Recognition

Step one of the marketing funnel appears to be straightforward. Because social media is a place where a lot of people are active, you’ll have a better chance of attracting new customers. Consumers are more likely to buy wine from a brand they already know and like. With the help of social media, you can quickly and easily establish your company’s brand online. Every time a follower scrolls through their feeds, your winery can stay at the top of their followers’ minds by posting about the vineyard flowering or new vintage releases on social media. Regularity when it comes to posting helps to increase awareness and recognition.

According to recent data from Sprout Social’s annual Index, 75 percent of consumers plan to spend more money with brands they follow on social media.

The goal is to cultivate and expand a loyal following of brand ambassadors, and even an audience interested in your brand and products even if they haven’t purchased yet.

To Increase Customer Satisfaction, Conversions & Retention

Wineries can use social media to better serve their customers by using it well. You’re only a few clicks away from a direct conversation with your fans. Good customer service is important in building a good reputation, regardless of the issue at hand: hours of operation, cost of tastings, or wedding inquiries.

Isn’t it interesting to know that 57% of consumers are more likely to stick with a brand that has a lot of human interaction or fast response rate? There are many ways to engage customers, but one of the most important is to make them feel like they’re talking to a real person when they interact with your company.

A two-way conversation between a business and its customers encourages other customers to want to engage in the same way. Your company’s chances of being mentioned on social media and in comments skyrocket. As a result, they become advocates for your winery and help spread the word about it.

Customer service, on the other hand, can act as a focus group; if people are asking the same questions over and over again, this can help generate new ideas for content. With Facebook’s ability to incorporated automated messenger replies, it makes it easier than ever to address, answer or direct consumer enquiries and increase customer satisfaction.

To Increase the Results of Paid Social Media

An organic social media campaign is a great way to establish your winery’s personality and voice, as well as to build relationships and involve customers in your product. Yet, the best way to reach new customers and increase sales for your winery is through paid social media advertising hands down. To be effective, organic and paid social media strategies must be coordinated. All of the clients paid social we manage here at Pink Lemonade Social, we ensure our paid social strategies not only align to organic social strategies, but also to content marketing and email marketing strategies. Integrated marketing = success.

It’s unlikely that a user who sees your paid ad and clicks on your profile sees much in the way of organic social activity. Instead for paid social, the complexity of campaign funnels helps lead to capture a colder audience, nurture them, and help increase conversions. It’s safe to say that social media is the best marketing tool for wineries because it can help spread the word and build a strong following of loyal customers, with paid social complementing the efforts to find a similar audience and convert them.

Social Media for Wineries – Tips & Strategies To increase Sales and Awareness

Here are five winery social media strategies that will help to transform your company for the better.

Incorporate More Video Content

Adding video to your posts is not only a fun way to spice things up but video content is the most consumed content online. While historically Instagram was primarily used for photo sharing, and this will continue to be the case in feeds, posting videos on occasion is a smarter move. Why do you think stories and reels were developed?

There is a lot of material that could be documented in videos about your winery, winemaking and the wine itself, which would be ideal for this. Don’t just republish your own material! Take a look on Instagram, search hashtags and scroll through content from individual users (not other brands) and get inspiration from other content creators. There are so many great video content creators on Instagram from bloggers to every day users, and by having a look at what content works will help you form a better content strategy.

As a side note, don’t expect your customers to do all the hard work for your social media output. Adding a call to action for your guests can be a fun way to interact with your audience and encourage them to create content related to your brand. Make it easy for people to share images of your wines or the winery’s events on social media by encouraging tagging and the use of hashtags.

Become an Expert as Well as an Advocate in Your Field

If you’re going to be a successful winery, you need to be able to live the product you’re producing. You need to be able to provide more than just the product to your customers.

When it comes to wine, you need to be the go-to person on the subject. Don’t just make the creation, be the creation. It’s one thing to know the art, but it’s another to be able to teach it or inspire others without missing a beat.

As a result, your winery will become known as the “go-to” resource in its field, and you will no longer be considered a mere commodity. Serve as a guide for your customers as they pursue their passion for wine, help them to discover how wine can integrate into their lives.

Make suggestions for food and wine pairings to go along with your wines. Recommend wines for gatherings and gifts. Now that customers know what to expect in terms of flavours and foods they enjoy, this concept has the potential to increase sales.

Be Approachable

Social media is the most convenient way for guests to get in touch with you, with more and more people going straight to social media to contact a brand, instead of via email or phone. In many cases, social media is the only option.

As much as possible, respond to both positive and negative feedback. Inquiries and comments should be welcome and responded to in a timely fashion. As mentioned early, incorporating the use of automated responses in Facebook Messenger can help you to easily navigate customers. It’s critical that visitors understand how much you value their interactions because they can post the same exchanges themselves.

In less than five minutes, you can make an enormous difference to a guest’s experience. In order for them to feel more connected to the winery, they want their voices to be heard. This improves the winery’s reputation and strengthens the public’s confidence in it.

Regardless of what industry you’re in, social media is the key to your success. The world is becoming increasingly dependent on technology’s ability to connect each of us.  As a result, it’s not enough to simply use social media; you must do so in an appropriate and effective manner. Your winery’s strength can be enhanced by using social media with a well-formed strategy, and you can make the best possible experience for your guests. Social media for wineries should be an integral part of any wine brand’s marketing strategy. Organic and paid methods both have the potential to raise brand awareness and expand a business’s customer base and sales.

Have any questions about how social media can help your business? Get in touch today (we respond quickly :P)! We also love a good chat over a glass of wine!